Many times when a guest visits a hotel, restaurant, bank, or gas station; they rarely meet the manager or owner of the establishment. It is up to the front-line employee to make the customer’s visit enjoyable. The R.O.S.E. Awards were created to recognize these “directors of first impression” who consistently work hard to make our lives easier.
The South Shore Convention and Visitors Authority is seeking nominations for outstanding front-line employees for the Annual R.O.S.E. (Recognition of Service Excellence) Awards. Nominees should be non-managerial or hourly employees who interact directly with the customer on a regular basis.